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    Davies Disruptive Thinking

    Davies Group

    Davies Disruptive Thinking is a programme that places the power of new ideas in the hands of our people. Our mission is to discover valuable ideas for our clients and our people, so that we can reimagine our business, by using technology and creating a culture of innovation.

    What objectives did you set out to achieve?

    Digital transformation is imperative in order for Davies to stay relevant in the market and ahead of our competitors. So our goal is to rethink how we use technology to improve the way we operate and deliver value to our clients.

    Having successfully automated a number of processes in our Motor Division using Robotic Process Automation (RPA), we wanted to explore other opportunities around Davies where automation can have an impact, including RPA, artificial intelligence (AI) and machine learning (ML); augmenting decision making and business processes, freeing up our people to take on more challenging and fulfilling roles within Davies.

    What was your single biggest challenge in achieving them?

    Our biggest challenge was getting the Davies people to buy into our new innovation programme; getting them to change the way they think, to change the status quo, to ensure our people weren’t afraid to use technology to make our processes streamlined.

    The initiative was something that was a completely new concept to the Group and the entire programme was centred on the ideas that our people thought would transform Davies and make it a better place to work. We did not know if we would receive any ideas at all.

    What did you do differently to overcome that challenge?

    We held a four day all staff Launchpad event to launch the programme; this put our staff in an exciting environment, away from their day to day work and ensured all received a consistent message.

    In addition, for the first time ever, all ideas went straight to the top of the business, to the people that could actually make their ideas happen, cutting out middle management. It completely democratised idea creation, and gave every single person in Davies a voice.

    We empowered our people to shape the future and direction of Davies.

    What were your most impactful outcomes?

    The day the lab opened there was a noticeable buzz and excitement around the office, and on the very first day the lab received 110 ideas. Our most impactful outcome was the staff engagement, in total we received 342 ideas from 258 people, 30 of which were submitted in a pair.

    We proved to staff that their opinions and their ideas are important to the future of the business and followed through on what we promised. We set aside significant investment and we’re in the process of turning our three of our winning ideas into a reality and bringing them to market.

    In a sentence, what was the biggest learning you took away from this?

    Our Executive Leadership Team don’t have all the answers; to continue to find new ways to deliver value to our clients, we needed to foster a culture of innovation and a no fear mindset, and unlock our people’s talent.

    What will you do next?

    Season two of the Lab is back, and the programme re-opened for submissions at the beginning of October 2018. This year, we have adapted the programme to focus on six key areas the business is interested in exploring this year, as well as giving staff the opportunity to submit video submissions.

    Find out more about Davies Disruptive Thinking here