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    Menzies Aviation

    The new SMART (Standard Menzies Audit and Reporting Tool) app and supporting web services radically overhauls the way Audit and inspections are assigned, carried out and reported on.

    What customer problems did you set out to solve?

    SMART helped Menzies staff increase and improve their performance, empowering their people on the ground. Additionally, it was instrumental in passenger safety on their travels through airports worldwide.

    What differentiates your proposition from other offerings in the market?

    We created new ways to mark positive behaviour and report that across the business instantly. This meant that the trend of best practice can be identified, as well as alerting Managers of patterns of problems and issues both at an individual level – but also across the board.

    What impact has the proposition had?

    One major impact the proposition has had includes the utilisation of rich meta tagging of data across individual questions or on the spot incidents. This has created a detailed profile not just of overall inspection success but at a granular level and as such, drives the real goal of the Menzies safety team, to stop potential incidents before they happen. Additionally, another impact includes the creation of a modern, efficient system which has saved thousands of hours of effort for Menzies aviation.

    What’s next for your proposition?

    We will continue to refine and improve our proposition, focusing on how we can make the passenger journey more safe and efficient.

    Find out more about SMART here.